Learning to Use the Leverage

I’ve been noticing small changes in how Mustafa works.

He’s asking agents for more options and rating what comes back. He’s starting to use voice instead of typing, which I think has been a big part of it. He’s looking at more standardised ways to build systems and pipelines, and putting more attention on the data. Numbers first.

These are early signs of something I’d like to build into how we work.

I want everyone to have access to agents, and I want everyone to keep developing the judgement to use them well.

We want more output, in quantity and quality. That doesn’t mean everyone has to sacrifice more and sweat their arse off. Agents give us another way to increase what we can do.

But someone still has to decide what to ask for, assess what comes back and work out what to change.

I’m quite surprised by how quickly I can develop judgement in different areas. I enjoy it. There’s still only so much I can get my head around, and only so much of my judgement to go around.

I’d like the person responsible for an area to keep getting better at those decisions themselves.

One way is to learn from people with believable experience in that domain. Find someone who has done the thing well. Study how they approach it. Copy something useful, try it, see what happens and make it your own.

For an agentic sales pipeline, that could mean learning sales fundamentals from one person and how to build with agents from another. Bring the two together. Test what survives contact with our business.

That’s the habit I’d like us to develop.

We don’t have to work everything out from scratch. We also don’t have to treat someone else’s method as the answer forever. It gives us somewhere useful to begin, then our own experience starts correcting it.

And I like what that does for the person doing the work.

If Mustafa gets better at making these decisions, the company becomes more capable while we’re working together. He also gains something he can carry into whatever he does next.

We’ve improved the work, and he has more ability to bring to the next problem.